Refund policy
Return Eligibility
We accept return requests within 30 calendar days from the date you receive your Lodge cast iron order, for both US and Canadian customers.
Items must meet all requirements below:
- Products are unused, unwashed, undamaged; seasoned cast iron must retain original factory seasoning.
- Original packaging, labels and accessories remain intact, in resalable condition.
- Valid order number and purchase proof must be provided.
Non-returnable Items
- Items that have been used, cleaned, scratched, rusted, damaged by improper operation or misuse.
- Final sale / clearance items.
- Minor cosmetic imperfections inherent to cast iron casting that do not affect cooking performance.
- Damages caused by normal wear, overheating or improper care are not covered for return or refund.
How to Start a Return
- Contact our customer service via email to submit return request, include your order number, product photos and return reason.
- Wait for official return authorization from our team before sending back goods. Unauthorized returned packages will not be accepted.
- Securely pack cast iron items to avoid transit damage.
For change-of-mind returns: Customer is responsible for return shipping cost and return transit risk.
Refund Process
Once we receive, inspect and approve your returned merchandise:
- Refund will be issued back to your original payment method within 3–5 business days.
- Original shipping charges are non-refundable for change-of-mind returns.
- If items arrive damaged, defective or wrong item delivered, please contact us within 3 business days after delivery with photos. We will arrange replacement or full refund, and we cover the related shipping cost for defective/wrong orders.
Warranty
Our Lodge cast iron cookware comes with manufacturer limited warranty against manufacturing defects. The warranty does not cover damage caused by misuse, overheating, improper maintenance or commercial use.
Customer Service Email: [email protected]